I have not received an email invitation to register / I have not received the Confirmation email.
CareMonkey uses email as the main way to communicate with you. You’ll receive an email invitation asking you to create your account.
If you can’t find the email invitation:
1. Please check the junk and spam folders in your email account.
2. Ask your school/club if they have the correct email address for you (they may have the wrong spelling or used a different email address).
3. Ask your school/club whether they have sent any CareMonkey forms to you yet (you will NOT receive an email invitation until they send you a form).
If you can’t find the Confirmation email after creating your account, you can resend it to yourself by following these instructions.