Data Breach Policy

CareMonkey has a Data Security Compliance Program to ensure we operate in accordance with relevant laws and regulations in the event of a Data Breach, including:

Privacy Act, Part IIIC, Notifiable Data Breaches Scheme

Personal Information Protection and Electronic Documents Act (PIPEDA), coming Nov 2018

United Kingdom
General Data Protection Regulation (GDPR), Article 33 & 34

United States
HIPPA Breach Notification Rule


If you have any concerns, please contact us at


What will we do in the event of a data breach?

CareMonkey has a Critical Incident Response Team (which includes our Data Protection Officer, Developers, and Senior Management), and a Breach Response Plan that is reviewed annually.

Below is a high level summary of the steps CareMonkey will take in the event of a suspected data breach.

Step 1 – Incident detection and preliminary assessment

  • CareMonkey users, employees and contractors can report suspected operational and security breaches to CareMonkey Support via live chat, email or phone.
  • CareMonkey will take immediate steps to conduct a preliminary investigation, where we will identify and classify the suspected breach.

Step 2 – Contain breach

If the preliminary investigation confirms a suspected breach, we will take immediate steps to:

  • Contain the breach.
  • Limit distribution of the affected personal information.
  • Limit possible compromise of other information.

Step 3 – Evaluate risks associated with the breach

The next step is to undertake a reasonable and expeditious assessment to:

  • Gather all relevant information on the breach.
  • Make a decision, based on the investigation, about whether the breach is an eligible data breach.
  • Determine who needs to be made aware of the breach.
  • Document everything at each step.

Step 4 – Notification

CareMonkey will notify affected organisations and users as soon as possible once the facts are known, if:

  • There is a chance of serious harm, or if a notification would give the users or customer organisation the ability to avoid serious harm.
  • An incident is likely to cause humiliation or embarrassment for the individual.
  • Their medical data was lost or stolen or viewed by the wrong people.

If the user affected is a member of a group such as a school, CareMonkey will work with the organisation to decide on who communicates to the user (e.g. the parent).

CareMonkey will inform your countries relevant Privacy Commissioner (e.g. ICO in UK, OAIC in Australia), of any eligible data breaches, providing ongoing updates on key developments.

Step 5 – Review to prevent future breaches

In the event of a breach, CareMonkey will:

  • Fully investigate the cause of the breach.
  • Record an Incident Report.
  • Report to your countries relevant Privacy Commissioner on outcomes and recommendations in the event of a notifiable breach.
  • Implement recommendations from the investigation to prevent future breaches.